Refund & Cancellation Policy

This policy explains how refunds and subscription cancellations work for BrainBuzz purchases. Paddle acts as our Merchant of Record and processes subscription payments, refunds, and related billing transactions.

1. Subscription Cancellation

You may cancel your BrainBuzz subscription at any time from the Billing page in your account. Unless the cancellation screen states otherwise, cancellation stops the next renewal and your paid access continues through the end of the current billing period.

Deleting the app, leaving an account unused, or removing a student profile does not cancel a subscription. Use the Billing page or contact us if you need help.

2. Refunds

Subscription fees are generally non-refundable, and we do not normally provide credits for partial billing periods, unused time, or features that were not used. This does not limit any refund or cancellation right that applies under law.

If you believe a charge was made in error, was duplicated, or involved a service problem, contact us promptly with the email address used for the purchase and the Paddle transaction or receipt number. We will review the request and coordinate with Paddle where appropriate.

3. Plan Changes

Upgrades, downgrades, and student-slot changes may result in prorated charges or credits. The amount and effective date shown during the plan-change review control for that change.

4. Contact

For cancellation help or a refund request, use the BrainBuzz contact form.